GES Teacher Helpline & Query Tracking System

GHANA EDUCATION SERVICE

Teacher Support Helpline & Query Tracking System

A centralised case management system serving teachers across all 16 regions of Ghana. Receive calls from teachers, Log queries, track resolutions and monitor performance.

Total Cases Logged

Cases Resolved

Regions Covered

16

Support Available

24/7

Key Features

Case Management

Log, track, and resolve teacher queries efficiently across all regions.

Real-Time Analytics

Regional performance dashboards, SLA monitoring, and trend analysis.

Role-Based Access

Secure access with regional controls for national and regional staff.

How It Works

1

Report Issue

Teacher contacts the regional helpline

2

Case Logged

Coordinator logs the case with full details

3

Track & Resolve

Case tracked, escalated if needed, and resolved

4

Teacher Notified

Teacher receives updates and resolution

Contact Your Regional Helpline

Each region has a dedicated support coordinator. Contact your regional office for assistance.

Email

enquiry.[region]@ges.gov.gh

Hours

Monday – Friday, 8 am – 5 pm

Coverage

All 16 Regions of Ghana

Ghana Education Service — Ministry of Education

Teacher Support Helpline and Query Tracking System 2026

Staff Login

Sign in with your GES email address




Change Your Password

Password Requirements:

  • At least 12 characters long
  • Contains at least one uppercase letter
  • Contains at least one lowercase letter
  • Contains at least one number
  • Contains at least one special character (!@#$%^&* etc.)

Case Escalated!

This case has been sent to the National PRO Office for review.

Email notification sent to: nationalprooffice@ges.gov.gh



Case Summary Dashboard

Performance Metrics

Cases by Priority

Recent Cases


My Cases


Pending Follow-ups

Export to Excel

Schedule Follow-up


Quick Responses

Click to copy common phrases:

Acknowledgements
Status Updates
Professional Phrases
Closings
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Log New Teacher Support Case

                      

                      

                        

                          

                            

                              

                                
                                

                                  

                                    

                                      
                                    

                                    

                                      
                                    

                                  

                                

                              

                            

                            

                              

                            

                          

                          
                            Full Case:
                             For cases needing detailed tracking, follow-up, or escalation. 
                            Quick Entry:
                             For routine cases resolved at the regional level — log the category and outcome only.
                          
                        

                        

                          
Teacher/Caller Information

                          

                            

                              

                                
                                
                              

                              

                                
                                
                              

                              

                                
                                
                              

                            

                            

                              

                              

                                
                                
                              

                              

                                
                                
                              

                            

                          

                          

                          
Case Details

                          

                            

                              

                              

                              

                            

                            

                              

                                
                                

                                  
                                  
                                

                              

                              

                                

                                  
                                

                              

                            

                          

                          

                            

                              

                                
                                
                              

                              

                                
                                
                              

                            

                          

                          

                          

                            

                              
                              
                            

                          

                        

                        

                          

                            

                              Quick Case Entry
                              
                            

                            

                              Log routine cases that were handled at the regional level.
                               Only channel, category, and outcome are required. Teacher details are optional.
                            

                          

                          

                            

                              

                            

                            

                              

                            

                            

                              

                            

                            

                              

                            

                          

                          

                            

                              

                                
                                

                                  
                                  
                                

                              

                            

                            

                              

                                
                                
                              

                            

                            

                              

                                
                                
                              

                            

                          

                          

                            

                              

                                
                                
                              

                            

                          

                          

                          

                            

                              
                              
                              
                            

                          

                          

                          

                        

                      

                    

                  

                

              

              

                

                  

                    

                      

                        
All Cases

                      

                      

                        

                          

                            

                              
                              
                            

                          

                          

                            

                              
                              

                                
                                
                              

                            

                          

                          

                            

                          

                          

                            

                          

                          

                            
                          

                        

                        

                          

                            

                              
                              
                            

                          

                          

                            

                              
                              
                            

                          

                          

                            
                          

                          

                            
                          

                        

                        

                        

                          
                            
                          
                          
                          
                          
                          
                          
                        

                        
                      

                    

                  

                

              

              

                

                  
Analytics Dashboard

                  
Performance insights, SLA tracking, and trend analysis

                

                

                  
                  

                    

                      
                      

                        
                        
                      

                    

                  

                  

                    

                  

                  
                

                

                  

                    
                    

                      

                        

                        

                          

                            

                          

                          

                            

                          

                          

                            

                          

                          

                            

                          

                        

                        

                        

                          

                            

                          

                          

                            

                          

                          

                            

                          

                          

                            

                          

                        

                        

                        

                          

                            

                              
Cases Over Time

                              
Monthly created vs resolved cases

                              
                            

                          

                          

                            

                              
Status Distribution

                              
Current case status breakdown

                              
                            

                          

                        

                        

                          

                            

                              
Priority Breakdown

                              
Cases by priority level

                              
                            

                          

                          

                            

                              
Top Issue Categories

                              
Most common case categories

                              
                            

                          

                        

                      

                      

                        

                        

                          

                            

                              
Resolution Rate by Region

                              
Percentage of cases resolved per region

                              
                            

                          

                          

                            

                              
Open Backlog

                              
Unresolved cases by region

                              
                            

                          

                        

                        

                          
Regional Performance Details

                          
Comprehensive metrics per region

                          
                        

                      

                      

                        

                        

                          

                            

                              
Top Categories Over Time

                              
Monthly trend for top 5 issue categories

                              
                            

                          

                          

                            

                              
Month-over-Month Change

                              
Category movement vs previous month

                              
                            

                          

                        

                        

                          
Category Breakdown

                          
All categories by month

                          
                        

                      

                      

                        

                        

                          

                            

                              
SLA Health

                              
On track, at risk, and overdue

                              
                            

                          

                          

                            

                              
SLA Compliance by Region

                              
Regional breakdown of SLA status

                              
                            

                          

                        

                        

                          

                            
Overdue Cases

                            
                              
                            
                          

                          
Cases that have breached their SLA deadline

                          
                        

                      

                      

                        

                        

                          

                            

                              
Monthly Created vs Resolved

                              
Case volume inflow and outflow over time

                              
                            

                          

                          

                            

                              
Avg Resolution Time

                              
Monthly average hours to resolve

                              
                            

                          

                        

                        

                          
Monthly Trend Data

                          
Raw monthly figures for created, resolved, and resolution time